As Twitchy readers know, Wounded Warrior Joey Jones shared his horrific story about the crap treatment he received at the V.A. And if his story alone wasn’t enough to enrage you, check out the unacceptable response he received from Veterans Health after sharing his entire experience on Twitter.
We're sorry to hear about your experience. Have you contacted your Patient Advocate to address this issue? They need to know when issues arise so that they can help and so we can improve your experience next time. @AtlantaVAMC. Her's their info: https://t.co/jzX26DrohH
— Veterans Health (@VeteransHealth) May 9, 2018
So they’re sorry to hear about his experience but their response is for Jones to talk to someone else and wait longer for service.
@DeptVetAffairs you already know about the issues. Now you’re going to tell people to contact another person who will tell them to wait longer. Just fix it, stop with the BS replies
— Not The Girl Next Door (@notsonormalnow) May 10, 2018
They know their care is lacking (and that’s putting it nicely) so pretending that his working with a ‘patient advocate’ will in any way make this better is disingenuous at best.
I can't think of a worse way to respond to this situation
— Paula Minger (@Paulaminger1) May 9, 2018
Government-sponsored health care, y’all. Obamacare fans should probably pay attention to this experience … not that it would change their minds.
You need to find another career. Something you're better suited for. Something that doesn't involved helping people in need. Maybe do that tomorrow.
— David Wiebe (@dwiebe99) May 11, 2018
This response is lazy, and irresponsible! The person that texted this needs to step away from Veterans Health! Our veterans should not be treated this way!
— Abstyle (@abstyle) May 11, 2018
Lazy and irresponsible.
— 𝔅𝔯𝔢𝔱𝔱 𝔓𝔢𝔱𝔢𝔯𝔪𝔞𝔫 (@bpeterman007) May 11, 2018
This is not a surprise to anyone who has delt with the VA. I hope you realize how silly a response like that appears to anyone with respect for what this man has sacrificed. Please contact him immediately and treat him with the respect he deserves.
— Klowy (@skippingmamma) May 11, 2018
Sadly we wouldn’t hold our breath on this happening any time soon.
Are you kidding me @VeteransHealth ? Somebody from that office should contact him and schedule a visit at his home to talk to him! If this is the best that you are doing, we really do need an overhaul of the whole network…
— GP (@gpinaz) May 9, 2018
Seriously? Is there a 19-year-old intern running this account?
— Susan Schorn (@SusanSchorn) May 11, 2018
That or they’re using a script written by one.
Don't refer him to someone else! You contact the person who should help and have them contact him immediately!
— deb varco (@debvarco) May 11, 2018
Here's a better idea.
Why don't you follow him, ask to DM him, get a contact number and his last name and last 4, and have the Patient Advocate call him?
Try being a little proactive.
I used to work at VA and I get my care at a VA and this is UNSAT.
Why don't YOU do that TODAY?
— soonergrunt 🇺🇸 (@soonergrunt) May 11, 2018
Guess we have to do their job for them.
My experience as an advocate for my dad was met with excuses, lies, ditched appointments, no respect, and NO ACTION!! Drain the Dept of Veterans Affairs and the clinics! No soldier should be denied medical treatment! Staff the centers with doctors, nurses, etc that really care!!
— Kimberly (@Kimberl42850057) May 10, 2018
Your tax dollars at work.
Editor’s note: Big thanks to Jake Tapper for drawing attention to Joey’s story:
— Jake Tapper (@jaketapper) May 11, 2018