We were promised by Matt Taibbi Friday that Michael Shellenberger would be giving us Part Four of The Twitter Files Saturday, and here they are. They reportedly focus on the chaos inside Twitter on January 7, 2021, after the content moderators suffered “trauma” on January 6. We’ll be adding tweets as they arrive, so keep checking back.
1. TWITTER FILES, PART 4
The Removal of Donald Trump: January 7
As the pressure builds, Twitter executives build the case for a permanent ban
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
On Jan 7, senior Twitter execs:
– create justifications to ban Trump
– seek a change of policy for Trump alone, distinct from other political leaders
– express no concern for the free speech or democracy implications of a ban
This #TwitterFiles is reported with @lwoodhouse
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
For those catching up, please see:
Part 1, where @mtaibbi documents how senior Twitter executives violated their own policies to prevent the spread of accurate information about Hunter Biden’s laptop;https://t.co/4Y2xkh6Osc
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
Part 2, where @bariweiss shows how senior Twitter execs created secret blacklists to “de-amplify” disfavored Twitter users, not just specific tweets;https://t.co/ilWqjXitxq
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
And Part 3, where @mtaibbi documents how senior Twitter execs censored tweets by Trump in the run-up to the Nov 2020 election while regularly engaging with representatives of U.S. government law enforcement agencies.https://t.co/qmsRUdwV0L
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
For years, Twitter had resisted calls to ban Trump.
“Blocking a world leader from Twitter,” it wrote in 2018, “would hide important info… [and] hamper necessary discussion around their words and actions.”https://t.co/qaqklHOHjc
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
But after the events of Jan 6, the internal and external pressure on Twitter CEO @jack grows.
Former First Lady @michelleobama , tech journalist @karaswisher , @ADL , high-tech VC @ChrisSacca , and many others, publicly call on Twitter to permanently ban Trump. pic.twitter.com/RzNj7WJReg
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
Dorsey was on vacation in French Polynesia the week of January 4-8, 2021. He phoned into meetings but also delegated much of the handling of the situation to senior execs @yoyoel , Twitter’s Global Head of Trust and Safety, and @vijaya Head of Legal, Policy, & Trust.
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
We’ve learned a lot about Yoel Roth today.
As context, it's important to understand that Twitter’s staff & senior execs were overwhelmingly progressive.
In 2018, 2020, and 2022, 96%, 98%, & 99% of Twitter staff's political donations went to Democrats. https://t.co/XdwkdPwYVQ
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
In 2017, Roth tweeted that there were “ACTUAL NAZIS IN THE WHITE HOUSE.”
In April 2022, Roth told a colleague that his goal “is to drive change in the world,” which is why he decided not to become an academic. pic.twitter.com/1Bi7fNHfWP
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
His academic area of expertise being the Grindr app.
More …
On January 7, @Jack emails employees saying Twitter needs to remain consistent in its policies, including the right of users to return to Twitter after a temporary suspension
After, Roth reassures an employee that "people who care about this… aren't happy with where we are" pic.twitter.com/IfDpEVnOtR
— Michael Shellenberger (@ShellenbergerMD) December 10, 2022
“… it seems obvious and simple that we ‘should’ permaban his account …”
Around 11:30 am PT, Roth DMs his colleagues with news that he is excited to share.
“GUESS WHAT,” he writes. “Jack just approved repeat offender for civic integrity.”
The new approach would create a system where five violations ("strikes") would result in permanent suspension. pic.twitter.com/F1KYqd1Xea
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
“Civic integrity.”
“Progress!” exclaims a member of Roth’s Trust and Safety Team.
The exchange between Roth and his colleagues makes clear that they had been pushing @jack for greater restrictions on the speech Twitter allows around elections.
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
The colleague wants to know if the decision means Trump can finally be banned. The person asks, "does the incitement to violence aspect change that calculus?”
Roth says it doesn't. "Trump continues to just have his one strike" (remaining). pic.twitter.com/Qyi1sJNa0w
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Roth's colleague's query about "incitement to violence" heavily foreshadows what will happen the following day.
On January 8, Twitter announces a permanent ban on Trump due to the "risk of further incitement of violence." pic.twitter.com/psLb5HDGQP
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
On J8, Twitter says its ban is based on "specifically how [Trump's tweets] are being received & interpreted."
But in 2019, Twitter said it did "not attempt to determine all potential interpretations of the content or its intent.” https://t.co/2jW1s5pH4W pic.twitter.com/8gZwIDtyUQ
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
The *only* serious concern we found expressed within Twitter over the implications for free speech and democracy of banning Trump came from a junior person in the organization. It was tucked away in a lower-level Slack channel known as “site-integrity-auto." pic.twitter.com/6CWiz5MXfu
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
"This might be an unpopular opinion but one off ad hoc decisions like this that don’t appear rooted in policy are imho a slippery slope… This now appears to be a fiat by an online platform CEO with a global presence that can gatekeep speech for the entire world…" pic.twitter.com/4pedmgY8pa
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Twitter employees use the term "one off" frequently in their Slack discussions. Its frequent use reveals significant employee discretion over when and whether to apply warning labels on tweets and "strikes" on users. Here are typical examples. pic.twitter.com/nnhEgmwXLg
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Recall from #TwitterFiles2 by @bariweiss that, according to Twitter staff, "We control visibility quite a bit. And we control the amplification of your content quite a bit. And normal people do not know how much we do."https://t.co/rDs5VZdaCt
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Twitter employees recognize the difference between their own politics & Twitter's Terms of Service (TOS), but they also engage in complex interpretations of content in order to stamp out prohibited tweets, as a series of exchanges over the "#stopthesteal" hashtag reveal. pic.twitter.com/tfZesQNXx8
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
“I’ll flag to the election squad.”
Roth immediately DMs a colleague to ask that they add "stopthesteal" & [QAnon conspiracy term] "kraken" to a blacklist of terms to be deamplified.
Roth's colleague objects that blacklisting "stopthesteal" risks "deamplifying counterspeech" that validates the election. pic.twitter.com/G02gGeicUW
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Indeed, notes Roth's colleague, "a quick search of top stop the steal tweets and they’re counterspeech"
But they quickly come up with a solution: "deamplify accounts with stopthesteal in the name/profile" since "those are not affiliated with counterspeech" pic.twitter.com/BjVvtAhLtw
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
But it turns out that even blacklisting "kraken" is less straightforward than they thought. That's because kraken, in addition to being a QAnon conspiracy theory based on the mythical Norwegian sea monster, is also the name of a cryptocurrency exchange, and was thus "allowlisted" pic.twitter.com/KGnPJUGHY5
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Employees struggle with whether to punish users who share screenshots of Trump's deleted J6 tweets
"we should bounce these tweets with a strike given the screen shot violates the policy"
"they are criticising Trump, so I am bit hesitant with applying strike to this user" pic.twitter.com/dhHF2nXsHz
— Michael Shellenberger (@ShellenbergerMD) December 11, 2022
Related:
Former Twitter employee spills the BEANS on shadow bans, access to DMs and more in text-filled threadhttps://t.co/3ZziZR2qNx
— Twitchy Team (@TwitchyTeam) December 9, 2022
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