Jessica Alba said they suck. Seth Rogen called them “total dicks.” And today, actress Diane Neal picked up the “screw United Airlines” torch:
Hey @united, on the phone with you for the billionth time right now. You've wasted thousands of my hours, EQMs, dollars, life. #QuittingYou
— Diane Neal (@DianeNeal) January 28, 2014
As someone who flies ALL THE TIME, I had a favorite airline-Continental. Since merger with @united it has been one nightmare after next. FYI
— Diane Neal (@DianeNeal) January 28, 2014
So, if you don't fly all the time, and have a choice, save yourself a lot of trouble. You know I never bitch about products/companies…
— Diane Neal (@DianeNeal) January 28, 2014
…unless it's BAD. But @united has literally taken lots of money for nothing, every flight messed up, status, terrible customer service…
— Diane Neal (@DianeNeal) January 28, 2014
I know most airlines blow, but if this is how they have repeatedly treated one of their best customers, god help anyone else!
— Diane Neal (@DianeNeal) January 28, 2014
Funny part is…I'm a happy traveler. I make a point of being chipper no matter what. Only way to do it. But @united, after nearly 600K…
— Diane Neal (@DianeNeal) January 28, 2014
…miles on just you (not my other flights) in last few years, I'm done@united.
Gang, you guys have any fave airlines I should try?
— Diane Neal (@DianeNeal) January 28, 2014
Seriously, actual FLOWN miles on Continental/@United around 600,000. Each one since beginning of merger a costly, time-consuming pain.
— Diane Neal (@DianeNeal) January 28, 2014
And I've written over 20 emails this year to customer service, five real letters…NO RESPONSE. Since January 2013. @united
— Diane Neal (@DianeNeal) January 28, 2014
Not mean, only about specific issues like thousands charged for nothing. Legitimate problems! NADA. So now, a year later, I tweet @united
— Diane Neal (@DianeNeal) January 28, 2014
I'm done. But after all my time wasted trying to have problems addressed with no response, for a year, I give up on you @united. Done.
— Diane Neal (@DianeNeal) January 28, 2014
@DianeNeal @united to be fair, this is the first time you're really talking in public about this after all that feedback. Very patient
— militarized cops gotta go (@brianvan) January 28, 2014
@brianvan @united I try and be polite, courteous, understand other side and difficulties of transition, etc. But I can't anymore.
— Diane Neal (@DianeNeal) January 28, 2014
“@briannaraae: @DianeNeal I've never actually flown before, but I will be in march ? Any pro tips?” Just relax! And do what I do- SMILE!!!
— Diane Neal (@DianeNeal) January 28, 2014
Seriously, that's my tip for avoiding crank while traveling-I SMILE like a fool the whole time and try to be super chipper. Negates the poo.
— Diane Neal (@DianeNeal) January 28, 2014
“@peaches_gray: @DianeNeal @united I'm getting a strange feeling you've been unhappy with your experiences with them recently…” 2 YEARS.
— Diane Neal (@DianeNeal) January 28, 2014
“@JennLizKeaton: I just want to know @DianeNeal did united respond to the tweets??” Of course not. They don't respond to mail, why a tweet?
— Diane Neal (@DianeNeal) January 28, 2014
United eventually did respond:
@DianeNeal (1/2) We do apologize for the experience you've been through. We'd like to assist you in resolving your concerns.
— United Airlines (@united) January 28, 2014
@DianeNeal (2/2) Please follow us and DM the details. ^JH
— United Airlines (@united) January 28, 2014
But Neal’s mind was made up:
I'm not looking for @united's attention. Just a warning to you guys. We have so few choices these days with airlines (monopoly) but still…
— Diane Neal (@DianeNeal) January 28, 2014
@lifeofalioness @united Yeah, can't survive the money they've taken, miles, mistakes, hours in phone EACH FLIGHT, idiocy. Ha!!!
— Diane Neal (@DianeNeal) January 28, 2014
“@raacw: @dianeneal my brother and I fly @aircanada you should try it and come visit me I love you sooo much please follow me”Love them.
— Diane Neal (@DianeNeal) January 28, 2014
@DianeNeal We'll never get the airline's attention until we build a high speed railroad to compete. Till then, walking is the only choice.
— Fatter Than Yesterday (@Nick_Searles) January 28, 2014
http://twitter.com/DianeNeal/status/428229663656136706
“@WestJet: @DianeNeal We're happy to hear you enjoy flying with us… and watching our videos too :)” You guys are amazing!
— Diane Neal (@DianeNeal) January 28, 2014
@united That's nice, but as a 100K member you've rep. shafted who has written you over 15X this year, not incl. phone time, I have doubts.
— Diane Neal (@DianeNeal) January 28, 2014
Anyway…I'm going to go pack. Run some errands. Then SMILE like crazy at LAX. If you see me, say HI and we can smile big together. ?
— Diane Neal (@DianeNeal) January 28, 2014
Neal soon returned to finish her thoughts:
Not one thing, a ton, for each thing an email i.e. "@united, you charged me $1000 for xyz I did not ask for or receive…etc." BIG things.
— Diane Neal (@DianeNeal) January 28, 2014
I don't have time, when I often fly 2-4X a week, to spend hours BEFORE each flight dealing with @united, and hours AFTER too. #NotHyperbole
— Diane Neal (@DianeNeal) January 28, 2014
@DianeNeal We understand Diane. I'm just trying to reach out and see if I can make a difference. Even if it might be a slight one. ^JH
— United Airlines (@united) January 28, 2014
United may have royally pissed her off, but Neal’s determined not to let that get her down:
“@davidrstrong: @DianeNeal As unlikely as it is, were I ever to see you anywhere I am certain I would smile.” I do! I smile AS MUCH AS I CAN
— Diane Neal (@DianeNeal) January 28, 2014
(Hat tip: Keith Hanson)
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Related:
Jessica Alba: United Airlines sucks!
‘Great job being total d**ks’: Seth Rogen not happy with United Airlines
Actress Diane Neal proposes ‘compromise’: ‘Can we stop with the mofo assault rifles and guns?!’
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