Amtrak cancels service between Philadelphia and NYC after catastrophic derailment; website down

Injuries reported in train 188 incident, all service canceled this evening btwn NY/Philly. Updates to follow: http://t.co/NrbRlMazfl.

— Amtrak (@Amtrak) May 13, 2015

Amtrak announced it has canceled all scheduled rail service between Philadelphia and New York City after tonight’s catastrophic derailment.

Unfortunately, the website is down and families and travelers seeking information are at a loss. Many Twitter users believe the Amtrak response so far has been underwhelming:

https://twitter.com/ReelQuinn/status/598325089470263298

.@Amtrak published a blog post w/ details on the incident — but its website is down: http://t.co/Z5cUVyl6mz pic.twitter.com/X084OyWP9l

— Briän Ries (@moneyries) May 13, 2015

https://twitter.com/no_such_zone/status/598326909970296832

https://twitter.com/mobilematt/status/598326536366731264

https://twitter.com/no_such_zone/status/598326909970296832

@Amtrak waited 30 mins to speak to an agent in regards to this matter. agent was shockingly rude. is this how you treat your patrons? geez

— ℋαɴɴαнℛyαn ♡ (@bananaryan_) May 13, 2015