Twitchy has already introduced you to Cleveland’s newest hero, Charles Ramsey, also known as “Dead Giveaway Guy,” who reportedly rescued three women from captivity. Police have released the desperate 911 call made by Amanda Berry, who had been missing for 10 years, and the dispatcher who took Berry’s call isn’t getting the rave reviews that Ramsey is enjoying.

Editor’s note: This post has been amended to reflect that the people rescued in Cleveland are now adult women.