Injuries reported in train 188 incident, all service canceled this evening btwn NY/Philly. Updates to follow: http://t.co/NrbRlMazfl.
— Amtrak (@Amtrak) May 13, 2015
Amtrak announced it has canceled all scheduled rail service between Philadelphia and New York City after tonight’s catastrophic derailment.
Unfortunately, the website is down and families and travelers seeking information are at a loss. Many Twitter users believe the Amtrak response so far has been underwhelming:
— Briän Ries (@moneyries) May 13, 2015
@Amtrak waited 30 mins to speak to an agent in regards to this matter. agent was shockingly rude. is this how you treat your patrons? geez
— ℋαɴɴαнℛyαn ♡ (@bananaryan_) May 13, 2015