We’ve seen companies respond poorly to a crisis through Twitter; take, for example, the social media silence from Asiana Airlines after a July plane crash. (As writer Neil Gaiman noted, “They still haven’t officially told us on this plane why we aren’t flying to SFO. But we have told each other. Thank you Twitter.”)
@LAX_Official was the account to follow yesterday after the shooting incident in Terminal 3, and the account is working overtime today to provide passengers and their families with updates and information.
Passengers who left personal items in T3 gate areas will be advised when they can pick them up. Thanks for your continued patience
— LAX Airport (@flyLAXairport) November 2, 2013
RT @LAX_Official Passengers who left personal items in T3 gate areas will be advised when can pick them up. Thanks for continued patience
— Bill Reiter (@sportsreiter) November 2, 2013
@foxsportsreiter You may now pick them up from T3 ticket counters. Thanks for your patience.
— LAX Airport (@flyLAXairport) November 2, 2013
@LAX_Official Thank you.
— Bill Reiter (@sportsreiter) November 2, 2013
@LAX_Official You have my thanks for all the great work so many of you did under such trying circumstances yesterday.
— Bill Reiter (@sportsreiter) November 2, 2013
https://twitter.com/gearhead9760/status/396705016431382528
@gearhead9760 All terminals are open & T3 is partially open. Flights are departing/arriving but check w/ ur airline on flight status
— LAX Airport (@flyLAXairport) November 2, 2013
If you left your personal items at T3 yesterday please go to T3 ticket counters to collect them. T3 ticket counters only are open. Thank you
— LAX Airport (@flyLAXairport) November 2, 2013
https://twitter.com/cindyafs/status/396693732541493248
@cindyafs LAX is open you can come today.
— LAX Airport (@flyLAXairport) November 2, 2013
https://twitter.com/cindyafs/status/396699220247207937
@cindyafs Yes it will by your airline. We wish you a speedy recovery.
— LAX Airport (@flyLAXairport) November 2, 2013
Also on duty today: the LAX PUPs, or Pets Unstressing Passengers.
LAX PUPS & handlers are back at work visiting w/ passengers in terminals & making them smile before their flights http://t.co/OFU7Hyqbtl
— LAX Airport (@flyLAXairport) November 2, 2013
@LAX_Official That's fantastic. Great response to a tragedy to bring in therapy pups!
— Darwin (@darwinwoodka) November 2, 2013
@LAX_Official @Carolineoncrack Aww they're probably extra appreciated today.
— Misty (@hello_misty_) November 2, 2013
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