Note to US Airways: Don’t mess with Ed Henry.
Fox News’ chief White House correspondent is most definitely not a satisfied customer after the airline bumped him for a government official:
@USAirways so you bump folks out of first class seats to DC when you have govt officials who need last-min first class tickets? #really
— Ed Henry (@edhenry) May 26, 2014
US Airways is on it. Except not really:
https://twitter.com/USAirways/statuses/471000188761694208
Uh, “the customer” is Henry, kiddos.
Henry gave it another go:
@USAirways so if government officials want last-min first class paid for by taxpayers you bump your existing customers? #lastflightonusair
— Ed Henry (@edhenry) May 26, 2014
To no avail:
https://twitter.com/USAirways/statuses/471003075348819968
Dude.
@USAirways it's my travel, not third party. So you do give Govt officials last min first class tickets &bump loyal customers? V interesting
— Ed Henry (@edhenry) May 26, 2014
@USAirways just saying — folks should know before flying your airline you give preference to govt officials over loyal customers
— Ed Henry (@edhenry) May 26, 2014
Don’t worry, US Airways. Henry will help spread the word:
. USAirways thanks, filled out form. now plan on letting a lot of people know about your system of first class seats for govt officials
— Ed Henry (@edhenry) May 26, 2014
Uh-oh.
@JChaseWilliams funny bc folks on my flight r really surprised to hear about @USAirways giving govt officials priority over other customers
— Ed Henry (@edhenry) May 26, 2014
American Airlines, which recently merged with US Airways, found out about the dust-up:
@edhenrytv If you would like to DM your confirmation number and flight information with contacts, we can submit for you, Ed.
— americanair (@AmericanAir) May 26, 2014
If we were American Airlines, we’d be nervous, too.
.@AmericanAir has joined in to tweet @edhenryTV. Their nightmare? A FOX reporter exposing their “bump customer for govt official” policy.
— Chase Williams (@JChaseWilliams) May 26, 2014
According to Henry, the gate agent claimed that this sort of thing is standard operating procedure for US Airways:
. @JChaseWilliams amazing, gate agent for @usairways sd they bump customers for govt officials going to #DCA "all the time" @AmericanAir
— Ed Henry (@edhenry) May 26, 2014
Henry doesn’t seem all that convinced.
@ctoddv gate agent said @USAirways bumps people going to #DCA for govt officials "all the time" — hmm any other cities too?
— Ed Henry (@edhenry) May 26, 2014
Well, American Airlines and US Airways, looks like you’ve got your work cut out for you:
@jchasewilliams Our team @usairways will continue to work with @edhenryTV directly.
— americanair (@AmericanAir) May 26, 2014
Good luck with that, guys.
@edhenryTV @USAirways Go get em.
— Publius in Philly (@publiusPHL) May 26, 2014
(Hat tip: @ProudEagletMom)
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