Covered California is California’s Obamacare health insurance exchange. Its customer service is so bad it managed to turn an Obamacare supporter into an ardent opponent. But that story is just the tip of the iceberg. Welcome to customer service hell:
Thanks to @SDCountyHHSA & @CoveredCA leaving my wife uninsured for 3mos, I have to file for a Hardship Exemption to avoid a tax penalty #FML
— Justin Kiggins (@neuromusic) March 3, 2015
It's the bureaucratic nightmare that keeps on giving. @SDCountyHHSA @CoveredCA
— Justin Kiggins (@neuromusic) March 3, 2015
Thanks to @CoveredCA and @BlueShieldCA for the inspriation: http://t.co/CSQ0XVDUrB #healthcare #adulting #killmenow pic.twitter.com/8etwBNO5H8
— JS LEE ⭐️ (@jessicasunlee) March 3, 2015
@CoveredCA JUST got form today & it's WRONG. Called re Dispute form & got hung-up on — nice going, geniuses! Svc as bad as in '13-'14!
— Courtney Tyler (@So_Cal_Con) February 6, 2015
Monday tears are never a good thing. Eff you @CoveredCA. Eff you.
— Joelle Duff (@duffthewife) March 3, 2015
@CoveredCA Oh, you know, just calling a month ago and told I was fine, and finding out today (after the first of the month) that I'm not.
— Joelle Duff (@duffthewife) March 3, 2015
Just called about my #dental @CoveredCA and a women Raquel was so rude and hung up in me!!! Seriously!? At 800-430-4263 most UNHELPFUL!!!
— Diane ?? (@schraderwest) February 9, 2015
@CoveredCA What's up with service agent phones? This broker got cutoff twice today. now it goes silent but appears to be connected.
— A Rivera (@Fronterakid) March 2, 2015
https://twitter.com/JordanBlilie/status/566289145480228864
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https://twitter.com/JordanBlilie/status/572479198989709312
https://twitter.com/JordanBlilie/status/572479831771762688
https://twitter.com/JordanBlilie/status/572480919342211072
Hey @CoveredCA. You told me I would get a corrected 1095 form by mid-February. It's March & I can't login to the site. I need to do my taxes
— Angela (@acomicbookgirl) March 1, 2015
@CoveredCA after 45 mins on hold got password reset…. AND IT DOESNT WORK!!! THANKS!! LOCKED OUT AGAIN!
— ᵛᴱᴿᵞᵟᵁᴵᴱᵀ (@veryquietly) February 7, 2015
@coveredca will undoubtedly itself be the cause of any heart attack I may have. Eat my tangerines #eco #artist #revolution #shaman #foamroll
— Brandon Forrest (@B_Forrest_B) February 28, 2015
@kpthrive Very frustrated after setting up account via CoveredCA & paying bill! Can't login online & been on hold >1.5 hours so far!!
— Bryan Calhoun (@bryancalhoun) January 7, 2015
@CoveredCA Customer service doesn't feel like answering questions so they hang up on you.
— Lisset (@LissetyConfetti) March 3, 2015
@coveredca you messed up on my 1095-A! How do I get U to fix it. Been oh hold for an hr! Ugh!
— Jen Bragg, MS, RD, CDN (@jenniferabragg) February 7, 2015
Thx Covered California for taking my money AND having customer service reps that are assholes #wholepackage #CoveredCA
— WhatWouldAmandaDo (@WhatWudAmandaDo) February 16, 2015
Love that I called @CoveredCA's phone number for help & it said no one can help and hung up. Now I'm on the chat and it says 12 hr wait lol
— ♉️© (@capetechtress) December 12, 2014
Considering suing @CoveredCA. Repeatedly not fixing my effective/ termination dates. Screwing me over on taxes. Terrible customer service.
— Brandon B (@BrandoBlanchard) February 21, 2015
https://twitter.com/KimbSpringer/status/543438735585857536
If @CoveredCA means being hung up on and not getting any answers or help, they're succeeding. #whosbrightideawasthis
— Victoria Couch (@VictoriaCouch) January 14, 2015
Couldn't enroll via @CoveredCA site. Half an hour on hold. Finally have a human pick up the line. They hang up a few words in. AWESOME.
— Patrick Seitz (@Seitz_Unseen) February 14, 2015
.@CoveredCA keeps saying "direct message us!" I do, no response. It's over for me. Looks like no insurance for next year. Fuck.
— Jennifer Kretchmer (@dreamwisp) December 15, 2014
https://twitter.com/Travisimo33/status/567504215975546881
https://twitter.com/kwpianist/status/567082835052212224
Really @CoveredCA? Wait time to talk to a representative: 1 hr 40 min? Way to fuck up something awesome. So glad I'm calling to cancel. #ACA
— Sarah. (@surducs) November 19, 2014
Over an hour and a half on hold @CoveredCA this is pathetic
— 0.0 Island Fox (@fanexfox) January 7, 2015
2hrs I've waited on hold for a chat rep from @CoveredCA… 2hrs & my request was cancelled. @BarackObama is a joke! pic.twitter.com/tSbABjwKE8
— Krystyn Slack (@k_slack) February 14, 2015
@CoveredCA yes, hasn't been resolved. I don't have time to wait another 30 mins on hold
— Tiffany Hayden (@_design_LA_) February 9, 2015
Also, @CoveredCA is the biggest piece of shit ever. They sent me 3 letters in 1 envelope telling me 3 conflicting things.
— D (@Ova_Dia) February 14, 2015
@CoveredCA 30 minutes on hold AND COUNTING. Can you change the music, or the recording that tells me to go to your website EVERY MINUTE?
— madPathfinder (@MadPathfinder) January 30, 2015
https://twitter.com/TTacker_Delgado/status/555900811096494080
Just learned I may lose $300 on tax refund 'cause @CoveredCA sent wrong 1095-A to 100,000 households http://t.co/YU89vhohbs @1eaguilera
— Christopher Olin (@ChristophurO) February 24, 2015
Still no 1095-A form, and now a bill and medical cards for a plan I don't have!! Another 2 hrs on the phone, and still no help. @CoveredCA ?
— ??Leslie Prétot?? (@BayAreaFan19) February 28, 2015
@coveredca You're a mess! You didn't create a 1095-A for me! Rep can't fix & now I have to dispute a form I don't have…which takes 60 days?!
— Lauren (@LaureninAlaska) February 23, 2015
And the SECOND rude rep just hung up on me @CoveredCA SERIOUSLY!?!?
— Meesh (@VirtualBondGirl) December 30, 2014
Related:
Covered California Sends Out 100,000 Inaccurate Tax Forms; About 1 In 8 Get Wrong Info
Why this liberal woman who voted for Obama twice no longer supports Obamacare
Wash. Obamacare exchange withdraws triple the normal premium from customers’ bank accounts
‘I am going to stab a bitch’; Liberal journalist discovers the joys of Obamacare