Garrett Haake, a reporter for NBC in Kansas City, is flying from Kansas City to Denver today. Unfortunately, United Airlines seems to be having some difficulties.

After a two-hour delay, United finally pushed back the plane from the gate. Just then, a United worker miraculously appeared at the side of the plane. This worker — let’s call him Exit Door Man — opened the plane’s emergency exit door from the outside.

(The guy in the middle, however, looks pretty chill.)