As Twitchy reported Friday, passengers on a US Airways flight were outraged when a flight attendant refused to hang up an Army Ranger’s uniform jacket, explaining that the service was available only to first class passengers.

One of those passengers, @Bkirby72, took to Twitter to complain to US Airways, explaining that “three of us in first class begged your poorly trained associate to hang this hero’s decorated jacket,” while WSOC reported that other first class passengers offered to switch seats with the sergeant, to no avail.

US Airways tweeted an apology and promised an internal review, but the airline still isn’t forgiven.

Sorry if you observed differently? Try again.

No kidding.