We all know that HealthCare.gov is not just “glitchy” but terribly broken. Investigative reporter Sharyl Attkisson has examined internal emails sent in the week leading up to the Oct. 1 launch of the site and found numerous internal concerns, including questions about “rapid degradation” and “immediate crashing” under performance testing.
Govt. project mgr. Henry Chao was emailed Sept. 26 about “performance & stress test cycles.”
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
Documents: 5 days to launch: “the results are not good and not consistent at all.”
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
Chao emails staff: “I DO NOT WANT A REPEAT OF WHAT HAPPENED NEAR THE END OF DECEMBER 2005 WHERE http://t.co/tthjnYyIi2 HAD A MELTDOWN”
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
Documents: 4 days to launch:Chao is told“We have not been successful in moving beyond 500 concurrent users filing applications…"
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
…without income verifications."
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
Document: White House point man Todd Park emails Chao Sun. Sept. 29, 2 days to launch:
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
“what happens after the 16,000/60,000-70,000 threshold is reached?Is there gradual degradation of response time for users?"-White Hse's Park
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
"Rapid degradation? Immediate crashing?”–White House's Todd Park according to documents
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
Chao emails his staff to make adjustments “so that by tomorrow midday we have some semblance of a final picture of performance.”
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
That would be the day before launch.
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
Chao has repeatedly testified under oath that he had no inordinate concerns & no idea that the website would have so many problems on Day 1.
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
HHS’ Sebelius, CMS’ Tavenner and The White House have made similar statements.
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
The Obama administration has since said it always expected there would be some bumps.
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
The administration also says there are no security risks to be concerned about and that lack of “end-to-end” security testing is…
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
…of no concern because there is constant monitoring and testing and personal info is strictly protected.
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
That’s not much of a confidence builder, is it?
Documents can be found here: http://t.co/63uLDy49Hc
— Sharyl Attkisson?️♂️ (@SharylAttkisson) November 22, 2013
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