'You can do better': United sends 'inadequate' response to mom of humiliated special-needs child

@erikashapiro Safety regs mandate customers 2 years or older have own seat. (1/2)

— United (@united) December 31, 2014

@erikashapiro Our employees tried to work w/customers to accommodate, given requirements. (2/2) ^RS

— United (@united) December 31, 2014

@united There's a clause in FAA handbook allowing those to sit on a lap if unable to do so on their own. Your flight attendant did not care.

— Elit Kirschenbaum (@kirsch71) December 31, 2014

@united – response is not only inadequate, also untrue. 3/4 of attendants pleaded with the 1 attendant who refused to leave us alone.

— Elit Kirschenbaum (@kirsch71) December 31, 2014

@united – your passengers were appalled by the behavior of your employee and spoke up on our behalf. #unitedwithivy

— Elit Kirschenbaum (@kirsch71) December 31, 2014

V.inadequate @united response to distressing story abt flt attendant's actions #unitedwithivy http://t.co/AC5rXrVdo3 pic.twitter.com/bqsBmIBLeG

— Toby Harnden (@tobyharnden) December 31, 2014

Appalling! @tobyharnden: V.inadequate @united response to distressing story abt flt attendant http://t.co/1ejqHW9BhY pic.twitter.com/eVBR5xiiJS”

— Dominic Waghorn (@DominicWaghorn) December 31, 2014

.@united Your response to @kirsch71 was insufficient. She indicated she & her family had flown ur airlines w/o any issues b4. #UnitedWithIvy

— ❤✨TrAcEy✌SoUnDsOfF✨❤ (@Here_ISound_Off) December 31, 2014

.@united that response to what your flight attendant made @kirsch71's family & special needs daughter go through seems rather cold.

— Jake Tapper (@jaketapper) December 31, 2014

@jaketapper @united @kirsch71 It would "seem" that United is determined to drive away all their customers. Been in the news a lot,none good.

— Chris Scalise (@scause1701) December 31, 2014

@jaketapper @united Wow, not a great response. Where is your compassion? As a 1M + United flyer, I remember when you were a great airline!

— Blanche Poulet (@fppoulet) January 1, 2015

@united GOOD LORD! REALLY!!!!!!! REALLY!!!!!!!!!!???????????? @erikashapiro

— Conserve Truth (@ConserveTruth14) December 31, 2014

@united Dear United Airlines You can do better

— Treat Williams (@Rtreatwilliams) December 31, 2014

@jaketapper Please read more about this here: http://t.co/0EEgDU6uqc ^RS

— United (@united) January 1, 2015

.@united thank you for responding. you seem to still be missing two issues: the child’s physical inability to sit. plus basic compassion.

— Jake Tapper (@jaketapper) January 1, 2015