‘Your system is broken’; Californians have had it with Blue Shield

@BlueShieldCA @TeamShieldBSC Can you please tell me how to cancel. Terrible cust service I would like to cancel my new policy effective 2/1.

— Howard Siegal (@CodyHopkins) January 8, 2014

@BlueShieldCA seriously? How is it ok to change my coverage and then keep me on hold for this long? pic.twitter.com/SuvQtj9q5w

— 1DollHair (@NotDalia) January 7, 2014

@TeamShieldBSC thanks for wasting 2.5 hours trying to get a member ID # for medications pic.twitter.com/j3Kgf2g9tO

— Daniel DeLage (@AstroDeLage) January 3, 2014

@TeamShieldBSC @CNN @ABC7 hold time before I gave up with @BlueShieldCA 5 hours 15 minutes pic.twitter.com/AlVBW8RFdX

— David Bodnariuk (@dbodnariuk) December 30, 2013

@TeamShieldBSC Have called 20 times over past few days. Still getting a busy signal. This is ridiculous service.

— Karen Martin (@KarenMartinOpEx) January 4, 2014

@TeamShieldBSC I'm at walgreens now. It'd be great to know what we need to use my $16/day insurance. $16×6=$96 wasted + time + needs not met

— Shannon Seek CPCC (@shannonseek) January 6, 2014

Some sick folks have coverage now, but still can't access services bc no proof of insurance no ID# @BlueShieldCA

— Rosie Rivera (@akatheRose) January 6, 2014

I'm trying to give (lots of) money to @BlueShieldCA but can't talk to anyone there. Help, please! BSC, member services is broken?

— David Schach (@dschach) January 4, 2014

This health insurance thing is a bit of a cluster F***. Hour long phone wait times and a super slow website. @BlueShieldCA

— Alex Gallner (@AlexGallner) January 3, 2014

@BlueShieldCA Made binder payment 12/15, got ins. card but @CoveredCA still says initial payment due when I login to their site. #Worried

— Kelly Reiterman (@kellyreiterman) January 7, 2014

@TeamShieldBSC need to speak to someone but keep getting kicked off the line. How do I cancel my policy?

— Leta Soza (@LetaSoza) January 7, 2014

@TeamShieldBSC Thank u 4 responding with the same info I already had. A 6 month waiting period to have a tooth filled is really a great deal

— GladstoneKnowsVegas (@ecgladstone) December 28, 2013

@TeamShieldBSC sure! Can a customer service rep call me? I can't get through since last Thursday 🙁

— Jonathan Tanzman (@jtanzman) January 7, 2014

@TeamShieldBSC submitted form for at least 6th time this week. All five numbers you can call til you get me. Thanks.

— Shannon Seek CPCC (@shannonseek) January 7, 2014

@TeamShieldBSC you have taken too much of my life on this. Make sense when you follow up, please. The gibberish + sidestepping is not okay.

— Shannon Seek CPCC (@shannonseek) January 7, 2014

@TeamShieldBSC I have sent 3 emails to your customer service team, made 2 calls, still cant pay for new new 2014 plan. Your system is broken

— Danielle Turchiano (@danielletbd) December 26, 2013

@TeamShieldBSC I have been on hold for 45 minutes. Can you really help? Have someone answer a phone call.

— John E. Johnson, CFA (@JohnEJohnsonCFA) January 6, 2014

@shannonseek @TeamShieldBSC Yes, a screen shot of my 2 hour hold time on customer service….

— Jamie Walsh (@Glamlatte) January 6, 2014

@TeamShieldBSC Hi, I'm not even being put on hold, just dc'ed! I have questions about canceling my plan, but I can't even talk to anyone! :<

— Felicia Hom (@feliciahom) January 2, 2014

@TeamShieldBSC I was sent cards for a plan I did not apply for. My application status still reads submitted. What gives?

— Brooks Dunn (@brooksdunn) January 3, 2014

@TeamShieldBSC What a waste of time. I'm done for today. I am not going to pay for a program I did not sign up for. Calling is pointless.

— Brooks Dunn (@brooksdunn) January 3, 2014

@TeamShieldBSC On hold with #BlueShield AGAIN for over 25 Minutes. I can see how important answering calls is to your company.

— GladstoneKnowsVegas (@ecgladstone) December 30, 2013

@TeamShieldBSC Trying to pay but a/c says inactive. wont let us pay on website. Can't get through on phone. Can we just send check in mail?

— Andrew Freedman (@horace_andy) January 3, 2014

@TeamShieldBSC it's been 5 months since I've been able to login and check my plan. I can't even check whether my dependents are added.

— Barry Kwok™ (@barrykwok) December 30, 2013

@TeamShieldBSC you made an error and enrolled me in three heathpalns. I need two canceled. No one answers phones and website not work.

— annie tritt (@trittscamera) January 3, 2014

.@TeamShieldBSC I am now on hold for the third time today, 45 minutes. No one can answer the one simple question I have.

— Jenifer D'Ann (@jeniferdann) January 2, 2014

@TeamShieldBSC what phone number can I use to get thru? All numbers disconnecting after being put into queue

— Ilya Mouzykantskii (@ilyamuz) December 30, 2013

@TeamShieldBSC Your website is extremely slow, took a very long time to register

— Kyle (@kyleraccio) January 2, 2014

@TeamShieldBSC I better not get penalized for a late payment when your website pay center isn't working and your offices are closed today.

— ** Nikki Lee ** (@NikkiLee_) January 1, 2014

@TeamShieldBSC I already responded about your poor customer service, and you responded with more poor customer service. You want a repeat?

— GladstoneKnowsVegas (@ecgladstone) December 31, 2013

@TeamShieldBSC My individual dental plan was cancelled without notice and I've been bounced around to 4 different departments, can you help?

— Frankie Laguna (@frankielaguna2) January 7, 2014

I have a million things to do today, but I'm currently on hold… for an hour with @BlueShieldCA 🙁

— Jesse Cox (@JesseCox) January 8, 2014

@DavidPoland @TeamShieldBSC It's obnoxious. I can't log in to find providers for their ACA PPO which is like an HMO – few doctors take it.

— Tay Zonday (@TayZonday) December 31, 2013

@TeamShieldBSC I did. Supervisor said I would receive a call yesterday-still no call. Also – Info still not entered into system so i can pay

— Scout Masterson (@ScoutMasterson) January 8, 2014

.@TeamShieldBSC I tried this but never heard back. Is there any way to contact someone directly at @BlueShieldCA?

— Anna David (@annabdavid) January 6, 2014

@TeamShieldBSC Your phone system keeps hanging up on me – is there an issue?

— Laura Gluhanich (@LauraGlu) December 27, 2013

We are experiencing high call volumes & system issues. We apologize for the inconvenience & understand your frustrations.

— Blue Shield of CA (@BlueShieldCA) January 7, 2014

We are experiencing high call volumes & system issues. We apologize for the inconvenience & understand your frustrations.

— Team Shield (@TeamShieldBSC) January 6, 2014

@BlueShieldCA You've been experiencing high volume & systems issues for 4 wks now. Why haven't you done anything about it?

— Karen Martin (@KarenMartinOpEx) January 7, 2014

@BlueShieldCA Your phone system won't even allow ppl to hold. Been getting a busy signal for weeks. And you make a TON of money from me.

— Karen Martin (@KarenMartinOpEx) January 7, 2014

@BlueShieldCA been on hold for almost an hour now. It's no better, I'm thinking they forgot me? @KarenMartinOpEx

— 1DollHair (@NotDalia) January 7, 2014

@NotDalia @BlueShieldCA They're a complete & utter disaster. @TeamShieldBSC is no help either. I've had it & am disenrolling. Shameful.

— Karen Martin (@KarenMartinOpEx) January 7, 2014

@TeamShieldBSC the new policy number I was issued is not working the pharmacy has spent over an hour on the phone I need the RX today. Help

— jokerizwild (@jokerizwild) January 7, 2014

@TeamShieldBSC I understand & appreciate the response. But you're not a new organization. You should have it figured out by now.

— Clay Lancaster (@LancasterPhotog) January 4, 2014

@TeamShieldBSC so I was billed as a cash patient. I understand you have high call volumes, but given the new laws, was that not expected?

— Jenifer D'Ann (@jeniferdann) January 3, 2014