CNN’s Jake Tapper tweeted T-Mobile CEO John Legere about the above problem, and to Legere’s credit, he got right on it:
@jaketapper pls email me. I apologize and will handle.
— John Legere (@JohnLegere) August 5, 2013
@john_legere am following you now, please DM me your email info and I will send everything. THANK YOU for your very speedy response
— Jake Tapper (@jaketapper) August 5, 2013
It didn’t stop there. Legere took responsibility and was embarrassed by the issue:
@jaketapper don't thank me. It's a sickening shame it happened . I am deeply sorry and have already handled it. Thank you for speaking out.
— John Legere (@JohnLegere) August 5, 2013
@thestreeter I accept the blame. It shouldn't have happened.
— John Legere (@JohnLegere) August 5, 2013
Tapper and Legere wrapped it up:
update: @Tmobile CEO @john_legere has emailed the KIA soldier's ex-wife, apologized, and promised to take care of this ASAP.
— Jake Tapper (@jaketapper) August 5, 2013
@jaketapper @TMobile i'm determined to be sure this never happens again. I am clearly in charge of company so its my fault. Never again.
— John Legere (@JohnLegere) August 5, 2013
Many tweeters were refreshed with a response that didn’t attempt to pass the buck, and were happy with the way Legere took action as well as responsibility:
@TMobile CEO @john_legere just did what more CEOs shld do: acknowledge & correct company error rt away. See tweets w @jaketapper #Leadership
— Semhar (@Semhar) August 5, 2013
@john_legere I commend you. As an employee of one of your largest competitors, I see this type of thing on a daily basis. I wish I had (1/2)
— Streeter (@thestreeter) August 5, 2013
@john_legere (2/2) @jaketapper to get my ceo's attention. Certainly someone tried to send this up the chain. That it took JT suggests a prob
— Streeter (@thestreeter) August 5, 2013
https://twitter.com/Matthops82/status/364436476408238084
@jaketapper Just about enough to make me switch to TMobile. #leadership #accountability #owningup
— Scott Walsh (@AslanComm) August 5, 2013
https://twitter.com/charlie_time/status/364437070242410496
@john_legere @jaketapper @TMobile What a success all companies and nations would be if Mr Legere's behavior were the leader's norms.
— Cyndy Metcalf (@MsCynMet) August 5, 2013
https://twitter.com/MuttiNicole/status/364438368115249152
@john_legere @jaketapper @TMobile #Twitterhelp done right. So much that other corporations can learn from this exchange.
— Sophia Tesfaye (@SophiaTesfaye) August 5, 2013
WOW! @john_legere — seeing you publicly take responsibility was fabulous. Impressive, really. Well done. #noexcuses @jaketapper @tmobile
— Big Girl Politics (@BigGirlPolitics) August 5, 2013
Well done, Mr. Tapper and Mr. Legere!
