CNN’s Jake Tapper tweeted T-Mobile CEO John Legere about the above problem, and to Legere’s credit, he got right on it:

It didn’t stop there. Legere took responsibility and was embarrassed by the issue:

Tapper and Legere wrapped it up:

Many tweeters were refreshed with a response that didn’t attempt to pass the buck, and were happy with the way Legere took action as well as responsibility:

https://twitter.com/Matthops82/status/364436476408238084

https://twitter.com/charlie_time/status/364437070242410496

https://twitter.com/MuttiNicole/status/364438368115249152

Well done, Mr. Tapper and Mr. Legere!

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