CNN’s Jake Tapper tweeted T-Mobile CEO John Legere about the above problem, and to Legere’s credit, he got right on it:

It didn’t stop there. Legere took responsibility and was embarrassed by the issue:

Tapper and Legere wrapped it up:

Many tweeters were refreshed with a response that didn’t attempt to pass the buck, and were happy with the way Legere took action as well as responsibility:

Well done, Mr. Tapper and Mr. Legere!