As many of us do, Joe Scarborough included the name of a company whose service he uses but was unsatisfied with in a tweet on Sunday afternoon. In this case, Scarborough was complaining about the Wall Street Journal’s website:
Hey @WSJ, I'd love to tweet more of your articles but every time I try to do so from Twitter, it demands I log in and doesn't accept my PW.
— Joe Scarborough (@JoeNBC) April 23, 2017
And then the editor-in-chief of the paper, Gerard Baker, jumped in and blamed Scarborough’s tech woes on user error and accused him of cheaping out on a subscription:
You could subscribe. #readambitiously.
— Gerard Baker (@gerardtbaker) April 23, 2017
Blame the customer? And he’s a subscriber already:
Delivered to my home every day.
I think this problem is on your end ? https://t.co/V0I5COgRgb— Joe Scarborough (@JoeNBC) April 23, 2017
As it happens, this is a common error experienced by subscribers that Baker just wasn’t aware of:
I subscribe and have the same issue.
— Brandon Darby (@brandondarby) April 24, 2017
Huh, thought this was just me. Still waiting for tech support to respond to an escalation email 2 weeks ago
— Hamilton Gayden (@hagayden) April 24, 2017
Me too and customer support told me six months ago they were working on it.
— Peter (@nysportsfanatic) April 23, 2017
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That didn’t go as expected:
What do United, Buzzfeed, and now WSJ have in common? Responding to legitimate criticism by blaming others.
— ??????? (@filonic) April 23, 2017
Straight from the United airlines play book. Well done…
— alan miller (@jalanmiller) April 24, 2017
Keep in mind this was Scarborough attempting to increase clicks for the WSJ:
https://twitter.com/Oscareli/status/856573546050580483
Baker did apologize and now he’s got the techies on it:
Thank you for subscribing. This is clearly not optimal. I'm on it.
— Gerard Baker (@gerardtbaker) April 23, 2017
@JoeNBC Sorry if my 1st response seemed a little flippant. Appreciate your feedback. Have spoken with tech and am sending our CTO your way.
— Gerard Baker (@gerardtbaker) April 24, 2017
Now maybe the CTO can call everyone else back, too?
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