We already know that the “glitchy” train wreck that is HealthCare.gov departed from Canada; specifically, from a company named CGI Federal. This morning, President Obama suggested that those who are unable to log on try the 800 number instead, which many say gets them little more than operators directing them back to the broken website.

This Twitter user beat the rush by calling last night, and found that those involved in the Obamacare rollout aren’t answering questions on a lot of things. For example, when asked, this operator apparently answered that “even if I were American, I am not supposed to tell you.” (We’re told the operator did say he was in the United States but could not divulge which state “for security reasons.”)

Even if I were American? That’s a pretty big clue right there. The Huffington Post reported last month that Cognizant Technology Solutions, one of the top firms for procuring H-1B visa workers, was “set to charge Illinois up to $109.28/hour, or $218,560 per position per year,” to help with the state’s Obamacare rollout.


Yes, White House, can you confirm that for us? And are American citizens answering that number you gave out?

  • Juan Pablo

    $10 bucks that guy introduced himself as “Roger” in that call.

    • Jeremy

      I got a call from a telemarketer a month ago trying to sell me some windows software and he started by saying ‘Hi,Hi my names “Joe” with a heavy Indian accent.

      • therealguyfaux ✓ᵛᵉʳᶦᶠᶦᵉᵈ

        “Johar” is a real Indian name– maybe he WASN’T lying.
        “Troy,” or “Zander,” I’d have more trouble with. And I’ve had a few of those on the phone, and they wouldn’t fool a kindergarten child.

      • Frank Drebin


        Ask for Mike.

      • Sabrina Bohmont

        I got one from a woman….and her name was John.

        • TexSizzle

          Maybe she was a lectroid from the movie The Adventures Of Buckaroo Banzai.

    • Michelle ✓classified

      And kept saying “I’m beddy soddy”

      • b_truit

        hahaha, i had to say it out loud then laughed

        • b_truit

          haha i keep walking around the house saying it

          • Michelle ✓classified

            It’s such a nightmare when I have to call tech support. Total nightmare. All I hear is, “I’m beddy soddy” Each sentence you complete for them, it’s always replied to with “I’m beddy soddy” I always wind up begging them, “Would you please stop with the apologies after everything I say to you? It will help me not be so annoyed and we can cut this call time in half if you just stop the apologies”

          • Thomas Dobbins

            “Ooh, if this happens again, I will have to fast!”

          • Michael Anderson (WB)

            Yes, memsahib, I’m beddy soddy.

          • Michelle ✓classified

            Once in a while, I’ll get one who I ask to stop apologizing after everything I say (I will literally say, “Please stop the apologies.”) and they reply with, “OK I’m beddy soddy” STOP IT!

          • porkchop6209

            I’m beddy soddy my apologies for being beddy soddy for your problem is making you beddy soddy you have to must call me today. Would you like to speak with my supervisor-George Washington?

          • Michelle ✓classified

            Hilarious! That’s pretty much how the convo goes!

          • Zathras11 @B5

            I worked Tech Support calls here in the USA. I can tell you that we are required to “empathize”. No empathy, no job. Some of us would have without the requirement though. However, I am very sorry to hear that it upsets you. ;^)

          • Michelle ✓classified

            I get that, but there’s a difference between empathy and literally apologizing after every sentence the customer says. It’s something I’ve experienced only when my calls are routed to India.

          • MRSquared

            What’s awesome is that they have a script that says, “I’m sorry about the trouble you’re having with the phone connection” after I tell them that I can’t understand them! Talk about wanting my head to explode.

          • samiannie

            I called a tech for my computer, when I got someone from Canada I was so excited I forgot what I wanted. I was all braced for battle.

          • Michelle ✓classified

            I know that feeling! I jump for joy when I get someone not in India – it means I’ll actually be able to understand them.

          • Marbran

            It’s their culture.

      • porkchop6209

        P.O.-you are veddy veddy bad man. Bad Bad Bad, bad as an indeed you are my friend.

      • samiannie

        I worked with physicians from India, most sound like that. I used to pray I wouldn’t have to call one at night. Most would say ” beddy beddy soddy.

    • Republicanvet
      • Jeremy


    • therealguyfaux ✓ᵛᵉʳᶦᶠᶦᵉᵈ

      “Rajah,” more like…

    • lissa

      Or Steve.

  • Insubordinate

    I’m guessing the gentleman providing tech support in India has better health care coverage.



    • Jeremy

      lol.I remember those commercials with that guy in them.

    • StotheOB

      Great minds…

      (went to download this before reading the comments, only to see I was beaten)

    • rssllue

      PEGGY!!! Classic.

  • ObamaFail

    If they outsourced those jobs too, that’d be a big slap in the face to Americans. Americans being put out of work or cut down to part-time because of Obama’s failures, now instead of creating jobs for Americans, he outsources. What a joke. Obama has no intention of doing anything that benefits America, because if he truly cared what happened to us he wouldn’t put job killing policies and regulations in place every time he “pivots to jobs.”

    • StotheOB

      Well Hannity did get a hold of someone in Fla when he called, so… maybe he was just letting us know he is one of those illegals they have hired as handlers?

      • GJW

        There are probably multiple call centers run by different call center vendors. Some could be offshore and some onshore. It just depends on who holds the subcontracts, or sub-subcontracts.

      • nc ✓s & balances

        I heard that, and he later got someone from Utah. Both very polite ladies, but completely clueless. They had been given one week’s training and a “script” of different answers to give for various situations. They didn’t know any details of the plans, they didn’t even know who Sibelius was.

        • samiannie

          You must mean Sillybus

          • nc ✓s & balances

            I like it!

    • porkchop6209

      If he could care less about us, I’m sure he truly would.

    • Marbran

      This is how it works: companies like CGI or Cognizant Technologies bid these contracts using rates for American workers. Once they win the contract, they outsource to India using people that cost a fraction of the salary. Then they pocket all the rest of the money. Happens all the time.

  • Vitiosum

    “Hello, this is Peggy” Seriously, the young man I spoke to by phone seemed legit as far as American when I called. With that being said, he had absolutely no answers and he didn’t understand two very important words: HHS and Sebelilus. I told him he frightened me by his lack of knowledge and thanked him for at least being polite. On the other other hand, it would not surprise me if the call centers are outsourced. It is the way of the govt.



    • porkchop6209

      Weime? Love ’em!

  • TJ

    “This is Peggy” http://youtu.be/F8L2cI8brzQ

    This has to be a Ad by Friday with instead of the guy calling for Discovery Card it is about Obamacare and almost the same conversation. “My old healthcare plan is cancelled and the new one cost X more, why is that.” “Yes”

  • LegalizeShemp

    Hello typical white person, I can get you abundant quantities of healthcare for a low, low price, please give me your personal information.

    • porkchop6209

      I’m atypical and my information is impersonal

  • AMERICAN Kafir™✓ᵛᵉʳᶦᶠᶦᵉᵈwhitey

    So by the way… has anyone gotten any Nigerian check scam offers lately?

    • therealguyfaux ✓ᵛᵉʳᶦᶠᶦᵉᵈ

      You know how I like to use that Joe Mantegna quote about con games?

      When I got one of those 419 emails, I wrote them back, copied a few of the phrases, and said “You cracked out of turn. Huh? You see? You crumbed the play.”

    • samiannie

      Not yet, but as soon as they hear about it, they’ll jump on that like a wolf on a pork chop

  • CR

    Wherever they are from, WHO IS PAYING FOR THIS?!?!?!?!?!?

    We paid $634 million for a failed website. Now we are paying for extra staff to answer phones to direct people to a failed website?

    Um…Hello to all in the house of representatives, aren’t you supposed to control the purse strings? Did you authorize more funding for this? Are these people volunteering for free to help their Dear Leader? WHERE IS THE MONEY COMING FROM!?!?!?!?

    And does the call center staff have insurance?

    • larrybud

      From the HHS budget, I surmise.

  • FaithColeridge33

    They’ll let Sebalius slide on this too.

  • Richard Nightwood

    This is…Douglas. Yes thank you, I understand your problem and will help good.

    Ok you say you are dying. Ok. You have what? Tramline station? Tramline amputation? Traumatic amputation. Ok. I will help you good. Ok. First. Unplug your modem. Ok. Tell when unplugged. You having nice day? Ok. Hello?

    • Michelle ✓classified

      You forgot to sprinkle some “I’m beddy soddy to hear dat” in there. Unplug your modem – bwahahahahaha.

  • Chico Escobar

    Well at least folks in some other country aren’t willing to make bald face lies. =p

    • http://wolfmoon1776.wordpress.com/ Wolf Moon

      I’m thinking a replacement for Baghdad Jay right there!

  • https://twitter.com/davidjkramer DavidKramer

    Ever call a taxi service? In the US?

    • John Thomas “Jack” Ward III

      I resent that remark! My family ran the best Cab Company on the Space Coast (Florida) for Eighteen Years! Jawamax 8<{D}

      • https://twitter.com/davidjkramer DavidKramer

        Yesterday I called about 8 companies before I found one available, 1 of them I could understand easily.

  • Axelgreaser

    THE PHONE ‘TRUNK’ IS LOCATED IN BO’S AND SHARIA’S (sic?) DOG KENNEL. The problem is they are not quite responding to the heavy call load of 1 per day rolling in from freshly dumped Americans and the two dogs are ‘not on line with their Spanish’ as of yet. “Cesar Millan! Paging ‘Shhhht’, Cesar Millan!”

    • porkchop6209

      Breaking News! This just in: 1/2 a person called the hotline today, collapsing the website and creating unforeseen issues. We have now shut down this system, please think about trying again sometime in the future.

  • RanierWest

    Hello My name is Steve. (Raj). This reminds me of Delta airlines.

  • chrissy

    They speak 150 different languages in India? I have to try this and see if I can get one named Ole who speaks Norwegian.

  • Gregor Eisenstein

    Of course the call center is not in the US. A job like this requires more than 49 full-time employees, so if it were in the US they’d have to provide health insurance. By which I mean ‘pay the fine and force the employees into the exchanges.’

  • Maxx

    Not sure where the call centers are located but if you dial up and someone answers “hello kind sir, may I be to helping you?” I don’t think that’s a good sign.

    • Rena

      And they seem to all have the same name like “Kevin or Robert” … Very American names that don’t fit the accent… o.O … I have said to them in the past when calling tech support or such.. so whats your real name…

  • tops116 ✓Quipper

    Are they part-time, too?

  • justlisa

    What was the question he couldn’t answer “even if he was American”?

  • AmericanMom

    Once again Obama, Pelosi, Reid and the rest of the democrats give the finger to American workers and hope to profit (with Obamacare) off of their misery being jobless.

  • karmafordems

    “Who wants to bet the #Obamacare call in center is in India because why would we want “Americans’ to have jobs when they can have EBT cards?”

    Yes, Irony. Who wants an American to have a job that pays $218,560 per position per year? Not the Left

  • RumDoooogie

    and they say Romney outsourced but yet this whole website and call center is…irony

  • Michelle ✓classified

    And why was the guy told he’s not allowed to tell a caller if he’s located in America? Sounds like they were given specific directions to not say where they’re located. Excuse me?

    • Rena

      Because they arent supposed to tell people they are outsourced… like we can’t figure this out on our own… its been going on for over a decade already with many companies…

      • Michelle ✓classified

        I get that part, my anger is that it’s another example of this Administration not being “transparent” with us and instead are being deceiving. Since my tax money is going to pay for this call center, I have a right to know where it is. And since it’s obviously outsourced, it’s disgusting they’re trying to hide that because they know the backlash of employing people in another country instead of HERE where jobs are desperately needed, just another game they’re playing to not harm themselves in the 2014 mid-terms.

  • ozconservative

    I like this guys way of handling telemarketers


  • jcam00

    Hell no!!! Wow..

  • Worship Dancer

    your obamacare customer service person.

  • GJW

    I have been a freelance software developer/designer and project manager for over 40 years. Big projects like healthcare.gov are often subcontracted out in pieces. There is a very good chance that CGI farmed at least part of the software development out to employees or subcontractors in India. That is the way the big consulting firms work these days. And there could be 2-3 levels of subcontracting. I was once a 4th level subcontractor on a federal software project.
    So, the government may well have contracted out the call centers to CGI as part of the big project, or even directly to a US company. That contract could have again been broken up into a series of subcontracts, say by region, and perhaps even sub-subcontracts until one or more of the final call centers was offshore. Another scenario is that the contract could have been let to a foreign owned company who then subcontracted it to a smaller US company. So, even if the people answering the phones are in the US, the profit may be going offshore.

  • twistedgenius

    Actually they are in America, I can vouch for that (Wish i could not). But one call center / navigator is about 10 minutes from my house. Supposed to be employing about 1600 people.
    To make it more ironic.. It is at the end of the Rail Road tracks (And not joking).

  • Dennis the Dreamer

    Its a call centre in India. No doubt about that.

  • larrybud

    See, and you guys said this bill wouldn’t create jobs! 😉

    • WhoMeToo

      We said it wouldn’t create jobs for Americans… ~_^

  • http://yeehee.com/ Yeeheecom

    Everyone start calling 1-800-318-2596 with medical questions

  • http://yeehee.com/ Yeeheecom

    After reading some comments i got to say That peggy commercial is great. Hope someone makes a parody of that with Obamacare as the theme.

    • Curmudgeon52

      I saw a cartoon with that very theme.

  • Turd Burglestein

    Healthcare.gov is going to have a new online diagnostic service. Here’s a preview of the completed code for the epilepsy test.


  • Thomas, Snarkmaster General

    They’re only doing customer service jobs for a crappy government “healthcare” service that Americans refuse to do…or sign up for.

  • FromMissourit2

    I live by Wentzville Mo, and they put in a call center there. They were hiring, I think, about 60 people a month or two ago. So, in at least this case the call center is in the U.S. My question is, how much of the code for that lousy web site was writing in India?

    • larrybud

      None, it was a Canadian Firm. This wasn’t a coding problem, this was a management problem, right from the top.

      • FromMissourit2

        Possibly, but I work for an American firm and we send TONS of coding to India. Also, I do believe there are coding issues, a sure sign of inferior programmers.

        • Thomas Dobbins

          Probably the same “programers” who did Obama’s birth certificate…

    • Curmudgeon52

      I know of at least one very large company here in the U.S. that uses Indian programmers to write code. They then send it back and the American programmers are responsible for de-bugging it.

  • TocksNedlog

    Do these count as ‘jobs created or saved’?

  • TocksNedlog

    And all of these operators are scheduled to work 29 hours per week. Gee, I wonder why that is. . . .

  • CreepyUncleSam

    I called the 1-800-F1UCKYO number, and was told that the system was down for the next 42 hours even for them, and that they would mail me a paper application. You have to apply before you can get rates, look at plans, or check subsidies. Can you name ONE THING that you would buy under those conditions? I say take the penalty, which they can’t collect anyway. I’m keeping my non-ACA compliant healthcare plan.

  • CreepyUncleSam

    News Flash! Obamacare website is now up and running! Click on “APPLY” for your free Obamacare Health Plan! http://rexharrisonshat.com/healthcare/

  • samiannie

    Obama is the genius here he set everything up. Now if things go south, he will be upset and blame it on someone. Now a-days he can’t blame Bush, believe me if he could get away with it he would do just that.
    He wanted to stroll across the stage like a peacock to promote how well everything was going smoothly, but even this narcissistic peacock knew the fawning media would laugh at him.

  • John Thomas “Jack” Ward III

    I used to work for a company called Protocol, an in-call/out-call company that handled Phone sales…. I learned the y were investigated by “60 Minutes” for some sort of discrepancy sometime after they laid me off (Oct./Nov 2007?)…. And, I’ll put Odd money against even that they’ll NEVER question ANY aspect of OBAMASCAM! Jawamax 8<{D}
    BTW, I thought they would be handling the sales pitch for this, but they only pay $8.00 an hour…

  • Marbran

    I just sent my Senator an email asking what she intends to do about this. I do not expect a response since she is a Democrat.

  • Ron Morisseau

    I called and I swear I was talking to Hank Johnson

  • in_awe

    So everyone calling the call center in India should now expect to be subjected to the endless scam calls from people in Indian call centers claiming to be from Microsoft Technical Support complaining that my computer is messing up Microsoft servers. They tell me I must immediately stop this from happening by giving them remote access to my computer. These a-holes call 3x a week.

  • Jay H

    I remember I use to work for a call center, and when I would have to transfer a person to a super, I’d sometimes get “Sarah” with an indian accent who was a guy. Yeah….I bought that…and I’m sure customers did too 😀