Patience exhausted: MSNBC reporter tries to sign up for O-care exchange on air, gives up

Twitchy has already told you plenty of stories of people who tried to sign up for the new Obamacare health insurance exchanges today, only to find that technical errors prevented them from getting past step three. Can you imagine how embarrassing that would be if it happened on the air? There’s no need to imagine; an MSNBC reporter this morning tried to demonstrate the sign-up process live on the air this morning, and ended up bailing out and calling it a day.

It wasn’t for a lack of trying. Once the website threw up an internal server error (after 30 minutes), she tried to use online chat, but “that didn’t go anywhere.” Fifteen minutes into the second unanswered phone call to support, she gave up, saying “this is where my patience would be exhausted” if signing up for real. The best part is than you can overhear an executive producer in the background say she couldn’t sign up at another state’s exchange — so much for a backup plan.

If any news network was counting on making HealthCare.gov look good, it was MSNBC. CNN gave it a shot too, but no luck there either.

The iPhone line comes from HHS Secretary Kathleen Sebelius’ request that people give the health insurance exchanges the same slack they gave Apple during the rollout of its new iOS7 operating system.

So cut the government some slack. They’ve only had three years to get this right.

* * *

Update: NBC has chosen to have a reporter follow along as an average citizen finds himself stonewalled by the Healthcare.gov website. Something tells us more than one person in Texas had problems.

(hat tip: @ConservaChick)

blog comments powered by Disqus