@john_legere your co's been sending bills to KIA soldier's ex-wife for 3 yrs. She's not on account. U "never receive" death certs she sends—
Jake Tapper (@jaketapper) August 05, 2013
CNN’s Jake Tapper tweeted T-Mobile CEO John Legere about the above problem, and to Legere’s credit, he got right on it:
It didn’t stop there. Legere took responsibility and was embarrassed by the issue:
Tapper and Legere wrapped it up:
Many tweeters were refreshed with a response that didn’t attempt to pass the buck, and were happy with the way Legere took action as well as responsibility:
Well done, Mr. Tapper and Mr. Legere!