You're not alone: Many TweetDeck users reporting strange password request

TweetDeck users, it’s not just you. Many users of the popular Twitter client (including several of us at Twitchy) are reporting that the application is telling them, sometimes over and over, that their Twitter credentials have changed and they need to re-enter their passwords. Others report missing columns once their password is eventually accepted.

https://twitter.com/PaleGirlSquad/status/277224571483074561

This is the latest tweet from TweetDeck, so there’s no official word of a fix from the developers yet.

Some say that the problem eventually clears itself up.

Twitchy will keep monitoring for a definitive fix, but for now, our best advice is to be patient and know that it’s not just you.

Update:

Many TweetDeck users are still experiencing frustration on Saturday morning.

Still no word from TweetDeck on what’s causing the problem, and more importantly, how it can be fixed.

  • http://erickbrockway.com/ Erick Brockway

    Well it finally happened to me. It asked for the password, I hit “Cancel” and exited Tweetdeck, reopened it, no problems so far.

  • http://www.spellboundbymovies.com Beth Ann

    I only get that message when I try to share a photo.

  • http://www.delectablychic.com/ CynthiaC.M.

    Still a problem as of this morning (December 10), but it’s only happening with one of my accounts.

    EDIT: It is only happening on the air/app version. The browser version is fine.

  • http://www.tommytrc.com/ Tommy Clifford

    This is just such a buzz kill. I am addicted to this interface and I had the new tweetdeck with a passion.I would be stunned if they actually cared since they have a new version and have all but abandoned the air version Aaaaarg

  • arapaho415

    This is very frustrating. I only use Tweetdeck on laptop wireless (Windows Chrome), and have been getting this message continuously since Friday.

    The only thing that has worked for me is to log off both Twitter and Tweetdeck, then request a password reset email from Twitter. But having to do multiple times a day is beyond ridiculous.

    Does anyone know how to open a ticket with Twitter/Tweetdeck and converse (virtually speaking) with a customer service engineer?

    • http://pogue972.blogspot.com/ pogue972

      As far as I know, there is no way to communicate directly with Tweetdeck AT ALL. They have no email, forum, comments, or any kind of function I’ve been able to locate anywhere to be able to have any semblance of support.

      Twitter does have some type of support, where you can post and ask questions, but I’ve forgotten the link off the top of my head. I believe you could tweet and send it to @support and it may go to them, or into a volunteer queue where somebody MAY answer it or not. But, I can’t recall. If you come across anything, please post it.

      • arapaho415

        Thanks for the reply!

        Decided that it wouldn’t hurt to send a tweet to @support, which I did at around 2 pm PST on Dec 10. No reply (I follow @support, but no DM or reply), but problem hasn’t recurred since. Thank goodness!

  • arapaho415

    This is very frustrating. I only use Tweetdeck on laptop wireless (Windows Chrome), and have been getting this message continuously since Friday.

    The only thing that has worked for me is to log off both Twitter and Tweetdeck, then request a password reset email from Twitter. But having to do multiple times a day is beyond ridiculous.

    Does anyone know how to open a ticket with Twitter/Tweetdeck and converse (virtually speaking) with a customer service engineer?

  • http://pogue972.blogspot.com/ pogue972

    I’m of the opinion that the lifespan of Tweetdeck 0.38 has come to an end. This has been the experience of most people I’ve talked to on Twitter by searching the hashtag #Tweetdeck and etc. Not only the popup constantly asking for passwords, but lists aren’t updating and other issues are going on.

    I’ve switched to their recent Tweetdeck desktop release and I’m very disappointed. I’m still looking for alternatives and may give Hootsuite a try next. If anyone else has any suggestions, let me know!